Shipping Policy
At Durkhunai Vogue, we aim to deliver your favorite Pakhtun fashion pieces quickly and safely. Please review our shipping policy for important details.
1. Processing Time:
- Orders are processed within 2-4 business days after payment confirmation.
- Custom or made-to-order items may take 5-7 business days for processing.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time:
We offer standard, express, and international shipping options to cater to our customers’ needs. Standard shipping for domestic orders typically takes 4-7 business days, while express shipping delivers within 2-4 business days for an additional charge. For international orders, delivery usually takes 7-14 business days, depending on customs processing and other factors.
3. Shipping Charges:
- Shipping costs depend on the destination and selected shipping method.
- Free shipping is available on orders over Rs.10000 within Pakistan.
- International shipping rates vary and will be calculated at checkout.
4. Order Tracking:
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your package on our website or through the courier’s website.
5. International Shipping:
- We ship worldwide, but delivery times may vary depending on customs clearance in your country.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
6. Delays & Lost Packages:
- We are not responsible for shipping delays caused by courier services, weather conditions, or customs processing.
- If your package is lost in transit, please contact us, and we will assist in resolving the issue.
7. Address & Delivery Issues:
- Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses.
- If a package is returned due to an incorrect address, customers may need to pay additional shipping fees for re-delivery.